It seems everywhere I look these days, I keep seeing how customer service is becoming a hot topic (@BarryMoltz). This stands for good reason. If someone is happy or unhappy about a service or product, they can voice their opinion via Facebook status update, tweet, blog post/comment, Yelp review and through other social media portholes. Now I know customer service has always been a way for a health care practice to stand out from their competition. But now the rate of how fast the message of good/bad service is spread is at a record speed. Many practices do not have the time or resources to respond to these issues so quickly. The best way to combat this problem? Have great customer service from the start.
Take a peek at the video below for three concepts to keep in mind for outstanding customer service. Special thanks go to @ShellyKramer and her inspiring blog post and Jeannie Walters (@JeannieCW) and her insightful knowledge on customer service (I need to learn more from you).